||2 of 2 people found the following review helpful.| Great Foundation|By Ahri|Having never been in customer service before, this type of book is a gem for me. I'm naturally the type that loves to help my customers and make them happy, but it is extremely difficult for me since I never know what to do or say to make it come across as such. Though some may be common sense, the subtle tips are equally as important. I want to ensure||
“…must-have resource for any manager. Evenson has compiled an easy-to-read guide that can be implemented for any situation and any employee.” --Niche magazine
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect...
[PDF.cm31] Customer Service Training 101: Quick and Easy Techniques That Get Great Results Rating: 3.65 (721 Votes)
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You can specify the type of files you want, for your gadget.Customer Service Training 101: Quick and Easy Techniques That Get Great Results | RENÉE EVENSON. I was recommended this book by a dear friend of mine.
