||1 of 1 people found the following review helpful.| Immediately Humbling|By D.S.|When it comes to service-oriented books about making customers happy and being better as an organization, the competition is high. There are articles, case studies, CEOs, stances on the situation, and, of course, books. But, there are few books that are dedicated to defining the service industry with understandable definitions and concrete, granula||"Ron Kaufman has pinpointed a massive wound in society, and offers a strategy on how to uplift the world around us. For mankind, it's transformational. For business, it's a clean and clear path to a sustainable competitive advantage. This book is long overdue
New York Times Bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
We are deep in a service crisis. In the operating room, surgeons and their teams communicate in a very precise language; airplane pilots follow a strict protocol to take off and land safely every time; and, when launching a new product, companies lay out a plan that all employees follow. But when it comes to buil...
[PDF.ow45] Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet Rating: 3.95 (406 Votes)
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You can specify the type of files you want, for your device.Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet | Ron Kaufman. I was recommended this book by a dear friend of mine.
