||0 of 0 people found the following review helpful.| Just buy it.|By Michael T. White|Passed on first try. Love this book.|About the Author|John Sansbury owns Infrassistance, a consultancy specialising in service management. He is an ITIL practitioner, examiner, trainer, author and consultant and a Chartered IT Professional and Fellow of BCS. He is passionate about service manageme
This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts, but crucially also gives practical guidance based on real-life experiences. This new edition reflects the latest ITIL guidance, definitions, terminology and diagrams, as well as many additional insights from the author's own experience of developing effective solutions and practices. An ITIL® licensed...
[PDF.pg72] Operational Support and Analysis: A guide for ITIL® exam candidates Rating: 4.84 (711 Votes)
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You easily download any file type for your device.Operational Support and Analysis: A guide for ITIL® exam candidates | John Sansbury. Just read it with an open mind because none of us really know.
