||3 of 3 people found the following review helpful.| I love this book.|By Al Borowski, MEd, CSP|If you are a CSR, a customer service manager, a customer service executive, a salesperson, educator, or business owner, you need to read, understand, and live by this book.
This book captures at least four decades of the best customer service training principles into one concise, easy-to read, idea-packed location. From the Back Cover|
Uh-oh! You know that panicked feeling when the customer is not just displeased or unhappy, but angry. Maybe even furious. And you know that the usual customer service protocols of courte
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book’s blend of clear techniques...
[PDF.rv31] The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Rating: 4.87 (703 Votes)
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You easily download any file type for your gadget.The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations | Richard S. Gallagher. I really enjoyed this book and have already told so many people about it!
