||0 of 0 people found the following review helpful.| I first read this book around 1995 and just recently ...|By Peter Landesman|I first read this book around 1995 and just recently re-read the book (2017). This is a MUST-READ book for anyone that is involved in acquiring and keeping customers or clients. There is a lot of plain-old common sense advice that cuts across all sorts of businesses -- especially those that involve pro||Stanley Marcus If you don't learn from this book, it's your fault. -- |From the Publisher|The art of developing the long-term customer relationships that are the lifeblood of every successful enterprise.||"Se
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret ...
[PDF.qp97] Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Rating: 4.71 (541 Votes)
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