||7 of 7 people found the following review helpful.| Except for the occasional companies like Zappos or Warby-Parker who get it|By Dan Aldridge (@danaldridge1)|Back when I got my MBA in 1995, my professors always hammered me on the value of customer service. Customer service should be the top priority, they said. The problem was what I saw in practice, particularly with the big corporations, is how customer service was absolutel||The best-selling book on modern customer service and how it's being disrupted by social media and mobile.
Haters are not your problem. . . . Ignoring them is.
Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters&...
[PDF.rx07] Hug Your Haters: How to Embrace Complaints and Keep Your Customers Rating: 3.72 (407 Votes)
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You can specify the type of files you want, for your device.Hug Your Haters: How to Embrace Complaints and Keep Your Customers | Jay Baer. I was recommended this book by a dear friend of mine.
