||0 of 0 people found the following review helpful.| Insightful and good reminder of the basics|By Mick Mooney|I first heard of Jeb trough his book Fanatical Prospecting and really got a lot out of it. Recently I was looking for some good books on Customer Experience and when I saw Jeb had a new book out that centred on this I ought it straight away. Great insight, clear reminders of the basic attributes of successful account ma|From the Inside Flap||What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a major impact on buying decisions. Every touch point, every time you or someone in your company
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positiv...
[PDF.lz33] People Love You: The Real Secret to Delivering Legendary Customer Experiences Rating: 3.64 (665 Votes)
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You can specify the type of files you want, for your gadget.People Love You: The Real Secret to Delivering Legendary Customer Experiences | Jeb Blount. A good, fresh read, highly recommended.
