||4 of 4 people found the following review helpful.| much more than customer service|By Daniel B. Beaulieu|Customer service is out and customer experience is in. It’s not enough to deliver great customer service any more you have to instead deliver and entire customer experience and a great experience at that. Customer want to feel good about the very act of working with you. They want to feel that you are on their si||
"Insightful and pragmatic, this book provides the tools that organizations need to truly satisfy customers and orchestrate memorable experiences for them." --Publishers Weekly
Selected by Oracle Marketing Cloud as a Top 15 Marketing Book for 2016
Mashable Best New Marketing Books to Read in 2017
The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers?
What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what compa...
[PDF.oi26] What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Rating: 3.87 (657 Votes)
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You can specify the type of files you want, for your gadget.What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint | Nicholas J. Webb. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
