||1 of 1 people found the following review helpful.| Required reading for managers and entrepreneurs|By Dr. Yuval Lirov|Many services, including practice management, share common dynamics with healthcare services in general: - Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing), - High risk service. Under-performance ca
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluab...
[PDF.to03] Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (Management & Leadership) Rating: 4.68 (774 Votes)
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