||0 of 0 people found the following review helpful.| Best book ever!|By Customer|Best book ever! I've applied many of the principles and examples when training new employees at one the largest retail chains in the world, The emphasis our company places on creating the customer experience is like no other. In fact, it's referred to in the book. It's spot on! A must read if Customer Service is your passion.|1 of 1 people found|From the Inside Flap||Business has never been tougher than it is today. Are you competing on price or service? The only companies surviving with long-term sustainability are the ones fanatical about differentiating themselves through the customer experience the
What's the Secret? gives you an inside look at the world-class customer service strategies at some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best custo...
[PDF.uc26] What's the Secret?: To Providing a World-Class Customer Experience Rating: 4.84 (553 Votes)
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You easily download any file type for your device.What's the Secret?: To Providing a World-Class Customer Experience | John R. DiJulius. I was recommended this book by a dear friend of mine.
