||1 of 1 people found the following review helpful.| providing an excellent customer experience is HUGE|By AndrewSR|When we think of traditional healthcare, we don't always consider "customer service" as an essential component. But the fact is, as the healthcare environment changes, and the cost is being shifted more to the consumer, people are starting to become more selective when they choose healthcare providers. What really|||
"Many of the business manuals or books that cross our desk here at The Entrepreneurs are dry, aspirational, self-help texts devoid of any intellectual spice. Some business themed books however buck the trend. Glance at its title and Matt Watkinson's bu
Overall WINNER - CMI Management Book of the Year 2014
WINNER - Innovation & Entrpreneurship Category at the CMI Awards 2014
Create a great customer experience whoever you are.
Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.
This book covers ten principles you can use to make real world improv...
[PDF.hw91] The Ten Principles Behind Great Customer Experiences (Financial Times Series) Rating: 3.59 (623 Votes)
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You can specify the type of files you want, for your gadget.The Ten Principles Behind Great Customer Experiences (Financial Times Series) | Matt Watkinson.Not only was the story interesting, engaging and relatable, it also teaches lessons.
